WITHDRAWAL POLICY

Right of Withdrawal – Personal Training Subscriptions 

If you purchase a personal training subscription from David Lloyd, you have the right to withdraw from your contract within 14 days without giving any reason, in accordance with applicable EU consumer protection legislation (EU Directive 2023/2673).

The withdrawal period will expire 14 days after the date on which your subscription or service agreement was purchased.

How to Exercise Your Right of Withdrawal 

To exercise your right of withdrawal, you must inform David Lloyd* of your decision to withdraw from the contract by a clear statement (for example, by email or via your online member account),

or you can use our online form (accessible from your booking confirmation email, or from the Mobile App).

David Lloyd Riverview Ops Ireland Ltd, Beech Hill, Clonskeagh, D04 AF10.

To meet the withdrawal deadline, it is sufficient for you to send notification of your decision to exercise your right of withdrawal before the withdrawal period expires. 

Effects of Withdrawal 

If you withdraw from this contract within the withdrawal period, David Lloyd will be in contact to confirm the withdrawal 

David Lloyd will refund unused sessions/vouchers to you.  

Refunds will be made without delay and no later than fourteen days from the date on which we receive notification of your withdrawal from this contract using the same method of payment used for the original transaction unless otherwise agreed. Under no circumstances will you be charged any fees for this refund. 

Services Already Commenced 

If you requested that your personal training services begin during the 14-day withdrawal period, you acknowledge that you may be required to pay a proportionate amount for any services already provided up to the date you notify us of your withdrawal. 

Where a personal training session, programme, or subscription has been fully delivered or used during the withdrawal period, your right of withdrawal may no longer apply to the extent permitted by applicable law. 

Exclusions or premature expiry of the right of withdrawal 

The right of withdrawal shall lapse prematurely if we have only commenced performance of the contract after you have given your express consent and, at the same time, confirmed that you are aware that you will lose your right of withdrawal once we begin to perform the contract. Please note that we may make the conclusion of the contract conditional upon the aforementioned consent and confirmation. 

The right of withdrawal may not apply to: 

• Fully completed personal training sessions; 
• Services scheduled and delivered within the withdrawal period where you expressly requested immediate performance; 
• Certain promotional, bespoke, or time-limited services  or where the contract provides for a specific date or period for performance where permitted under local consumer legislation. 

For further assistance regarding cancellations or withdrawals, please contact your David Lloyd club or Customer Support team.